You say that to call the UK from France is less than a local call with another provider. Does this mean local to me?
Yes, if you are using another provider you will be paying a higher price for your local calls than if you were using UKTelecom. We have purposely designed our service and charges to be attractive to customers calling the UK frequently, so your calls are even cheaper than what you currently pay for a local call.
How are the charges calculated for the calls I make?
All our charges are straightforward and simple to understand. Our Pay As You Go rates are available to view in full here. Or for your own copy please feel free to request your Free Information Pack.
The UKTelecom pricing structure keeps costs low. There are:
No minimum call charges.
No call set up charges.
Billing is ‘per second’, and charged at intervals of 10 seconds.
Charges are rounded up to the nearest two decimal places of a cent.
We know that UKTelecom’s charging structure is one of the best in the industry and we are happy to provide a price comparison if you send us your latest bill.
All of our low rates apply all day, every day of the week, every week of the year.
Do I have to pay a deposit or have to pay for my calls in advance?
No, we do not ask for deposits or advance payments for your calls. We simply ask for an indication of your likely monthly call spend. This helps to ensure there is no improper use of the service.
Simply complete the online application form or Contact Us if you would like to discuss our services before making a decision.
Are there any joining fees?
No, there are no joining fees for having either our calls or line rental services.
How do I use your service?
You simply dial the number you want in the normal way. There is no prefix to dial and no equipment that needs to be installed in your home.
My UK bank and some other UK based services use 0800 and non-geographical numbers for their customer service centres. My current provider does not allow me to access them – can I with your service?
Yes, we understand the need for trouble free access to these types of numbers and there is no problem accessing them. You simply dial 00 33 (0) 800 XXXXXX, omitting the (0) in the usual way.
How much does it cost to dial UK 0800 numbers from France?
UKTelecom charges just 0.047 cents (€) /minute (including VAT) a great saving when compared to the typical charge by other providers of 40 cents (€) / minute.
How much does it cost to dial UK 0870 and 0845 numbers from France?
The charge for 0845 numbers is 16.5 cents (€) /minute and for 0870 numbers is 23.5 cents (€)/minute (including VAT).
Do you provide a broadband service?
Yes we provide a high speed Broadband service at an affordable price with fully trained and bilingual customer support desk. Where technically possible a second telephone line is provided over the standard Broadband service. Please click here for details or Contact Us for more information.
Can I keep my existing broadband service and still use UKTelecom for my calls?
Yes, but please check with your provider that the service is not combined with calls packages as these will potentially conflict.
I have a broadband service on my telephone line, if I use your service will it interfere with my Internet access?
No, your Internet service is independent from your calls and it will continue to function in exactly the same way, and you will continue to receive bills from your Internet provider.
I use some France Telecom line services such as call waiting. Will these still work if I transfer my calls to UKTelecom?
Yes, these types of services are applied to your France Telecom line and will therefore not be affected by transferring your calls to UKTelecom. However if you choose to transfer your line rental service to UKTelecom the required options will need to be selected on the application form.
Your bills show a detailed breakdown of all calls and services and you can choose to have your bills in either English or French. Payment can be made in Euros or Pounds by French Prélèvement or by UK Direct Debit.
How do I receive my bills?
These are sent to an email address of your choice. Fourteen working days after the bill is sent the deduction is made from your account. This allows you time to be satisfied the bill is accurate. If you think there is a mistake we do not take the money until we have answered any question(s) you have raised. It is possible to request your bills to be sent in the post for a 1.50€ charge which will be added to your monthly bill.
This normally takes 15 working days from the date of receiving your completed application form. If there is any delay in transferring your line rental service we will send you an email with a prefix code to use until this is complete. This means you can benefit from our cheap calls straight away!
Is there anything I have to do to terminate my existing contract with another provider?
The procedure has been made very easy; we provide 2 template cancellation letters in our free information pack. If you do not have a package with France Telecom or any other provider then you do not need to send a cancellation letter.
If you have a telephone or internet package then send a cancellation letter to the relevant provider by recorded delivery. It is very important this is done by yourself and by recorded delivery as we will not be held responsible if your previous provider continue to bill you.
No, however our terms and conditions of trade require you to give us 30 days written notice of your wish to leave our service.
Is there anything I have to do to terminate my existing contract?
The procedure has been made very easy. If you do not have a package with France Telecom then you do not need to send a cancellation letter. If you do have a package then please send the letter we provide to France Telecom or which ever provider you are using by Recorded Delivery. Its very important this is done by yourself and by recorded delivery as they will not acknowledge receipt and you will then be billed for a package you are not using. We will not be held responsible if France Telecom continue to bill you.
Are you having problems reading or viewing your PDF invoice you have received from us by email?
Our terms and conditions of trade refer to the need for you to give us 30 days notice of your wish to leave our service. This is the industry minimum and is needed to enable us to complete the engineering work necessary to allow your calls to be re-routed over your new provider.
Are you having problems reading or viewing your PDF invoice you have received from us by email?
If yes, you will need to download a Free copy of Adobe Acrobat so you can view your invoices in pdf format. Please go to www.adobe.com
